Macdonald Burlington Hotel

Lovely hotel with lovely, friendly staff. Anna on reception was exceptionally helpful in moving me to a quieter room once I mentioned noise from a 'boy racer' car outside.

On arrival we were greeted by a very friendly and helpful member of staff on reception. We had great conversation and she was helpful in explaining the tram route for us to go sight seeing for the Ozzy Osbourne Experience. The building itself is fantastic and has lots of amazing features within it's design. The suite we booked was very comfortable and spacious, especially the super king sized bed. A handy fridge for drinks and an overall feel of luxury. 10 out of 10. The bar staff in the evening and at breakfast in the morning were very pleasant and very helpful and couldn't do more for you. Nothing was too much trouble for them all. Breakfast was delicious too, we both had full English with plenty of toast and tea.

The building is right opposite New Street train station which made it easy to find as that was our preferred means of transport. It's right in the city centre. The shops are literally on your doorstep. We had a 15min walk to the Utility Arena. The hotel had a historic yesteryear opulent feel. The room was a good size, clean and the bed was huge and comfy. The shower and toiletries were very nice. My breakfast, a full cooked breakfast was nice and kept me going all day. Overall well worth the money.

Our room was lovely and big. The beds were comfortable with great pillows. There were drink making facilities and a hairdryer in the room.. We also had two chairs to sit in, which is a rare treat! There was also a fridge! The staff were great! I use a CPAP and the staff were able to supple an extension lead as there was no plug by the bed head. The bar was reasonably priced and very comfortable. The breakfast room was roomy and well appointed. The breakfast itself was ok, if not warm enough. It would have been nice to be offered a coffee refill. The waitress dropped a piece of toast, which was not replaced. Lots of choice though and we enjoyed it. The Hotel itself was lovely and has original features. Lots of marble and the hall carpets looked good. The lift worked and the room over the arcade was nice and quiet. The other room facing the station was not! The radiators in the rooms were adjustable. All in all, us four sisters enjoyed our stay a lot. The location was spot-on for rail travel and the staff were a credit to the Hotel. We were surprised not to see a tip box and the receptionist said they did not have a hidden one we could donate to. We would return!

Beautiful building and furnishings. Great service. Standalone A/C and fan added to the room for the summer , rare for an old building. Atmosphere overall is phenomenal.